Who booked, moved or cancelled today
Today: “Who cancelled that one again?”Patients book and move appointments themselves, which is the point. But the surgery only sees it in the calendar, where the changes disappear among the rest. A cancelled Friday shows up on Friday.
How it works
- You open the overview of today’s changes.
- You see the new bookings, moves and cancellations patients made today.
- Each line clicks through into the calendar. The overview shows changes; it does nothing on its own.
What you do
Nothing.
Common objections
- Do we have to check it every day?
- The morning is enough. The calendar is up to date either way.
- Does it include changes the nurse made?
- The overview is about changes by patients. Who changed what is in the appointment history.
- Do waiting-list changes show up?
- A freed appointment and its new booking both appear among today’s changes.
